Policies and Procedures

Refund Policy

Once you have registered, refunds will be granted as follows:

 

  • Two or more weeks prior to the 1st class: Full refund less $15 processing fee (where applicable).
  • Two weeks or less, prior to the 1st class held: Tuition less a $25 cancellation fee, less the $15 processing fee (where applicable).
  • After the 1st class held and prior to the 2nd class held: Tuition less a $25 cancellation fee, less a $15 class fee per registered child, less the $15 processing fee (where applicable).
  • After the 2nd class held: No refunds are given.
  • In case of cancellation, please note that all Music Together®® materials must be returned in mint, re-sellable condition (e.g., CD’s in original plastic shrink wrap, etc.) or you will be charged an additional $40.

Make-up Classes

All families are allowed 3 make-up classes per session to be used within the current session only. To schedule a make-up, please call our office at 540-354-6816.

Guest Policy

If there is an instance when you need to bring a child guest or sibling to class, you must call our office at 540-354-6816 to check on availability first. Each family is allowed one scheduled child guest or sibling per semester. A $15 guest fee will be charged for any additional child guests or siblings. All guests must be scheduled to ensure that there is room in the class, and that your guest will not create overcrowding in the classroom. Overcrowding is unpleasant and can be unsafe for the children. Adult guests are always welcome, and do not need to be scheduled in advance.

Cameras and videos
Please no cameras or videos inside the classroom. While we understand adults wanting to capture what we do on film, it becomes a distraction to the class and takes the focus off of crucial adult caregiver role-modeling for your children. It also places thought on "performance" rather than "participation", and particpation rather than performance is the emphasis of our program! If you would like to have a photo or video, we can stage a little bit after class with the drum or a few instruments. Thank you for your understanding and cooperation.

Cell Phones
Please refrain from the use of cell phones during class. We understand that some parents may need to keep their phones with them in case of serious circumstances. However, if this is the case, please set your phone on VIBRATE, silence the ringer, and if you absolutely MUST take a call, please take it outside the classroom. 

Wellness Policy

If you or your child is sick and contagious, please stay home. We will be happy to help you schedule a make-up class for a later date. If you or your child displays symptoms of illness while in class, such as excessive coughing or runny nose that hinders your child's participation in class, you may be asked to leave the class for the day.

Inclement Weather

To check on class cancellations due to inclement weather, please check your e-mail, visit the homepage of our website, or call us at 540-354-6816. Classes that must be cancelled due to inclement weather will be rescheduled.

Safety
Music Together is unique in the fact that the children in our classes do not have to do anything! They can fall asleep or crawl or move around;-as long as it is safe behavior it is perfectly acceptable.
So we don’t have many rules in Music Together of Fayetteville, but we do have just a few that we ask you to help us enforce. With your cooperation we will create together a most safe and harmonious classroom environment.

1) No running in the classroom.
It is perfectly fine if your child decides to move around during class, and in fact may be a natural part of their learning process to do so. However, we ask that they use their “walking feet” and not run.
2) No throwing.
Children have many opportunities to explore instruments in our classes. We ask you to help us see that they are treated gently and never to throw them in the air.
3) No rough-housing.
Music Together is about family music. And in a family we are not all the same age or the same size. We ask that everyone treat each other gently and to be especially respectful of the little ones in our classes.